Frequently Asked Questions

Click on a question...we dare you! We promise our answers are way more accurate than a Magic 8-Ball. We're never buying one of those again!

Pricing

  1. Does CreateMyTee offer free quotes?

    YES! And they are instant. Just click on "Get Started", pick a garment and click "Instant Quote" to enter information and receive a quote.

  2. What factors affect price?

    The five (5) items that affect price are:

    1. Type of Garment:

      High quality shirts such as American Apparel and Organics are more expensive than most basic brands like Gildan and Jerzees. You'll notice each garment has a corresponding dollar sign ($). Garments are rated with "$" being the most affordable and "$$$" being the priciest (relatively speaking). Our 50/50 (cotton/polyester) garments, although the least expensive, may give you the most bang for your buck.

    2. Color of Garment:

      White shirts are always the least expensive because they do not go through a dyeing process like a purple, pink, or navy tee does. Finally, heathers, which include all grays, are less expensive than the rest of the color spectrum (excluding white).

    3. Number of Design Locations (Front, Back, Sleeves):

      A shirt printed with a front design is cheaper than a shirt printed on the front and back. Therefore, the more locations you choose to print on, the more the final product will cost. Also, names and numbers are cut out of vinyl. This material is naturally more expensive and will increase the price of your tee.

    4. Number of Colors per Location:

      Using fewer colors means using fewer inks, and using fewer inks lowers the price. For example, a shirt with a one color front costs less than a shirt with a two color front, and a shirt with a two color front costs less than a shirt with a three color front, and so on and so on, all the way up to six colors (our max).

    5. Quantity of Shirts:

      Simply stated, the more garments in your order, the lower the price per garment. This is because the costs of printing and artwork are spread out across the number of garments in your order (so Price Per Shirt = Costs of Printing and Artwork/Number of Garments). As a result, the more you buy the more you'll save.

  3. My price per shirt is too high. How can I lower it?

    Keeping in mind what factors affect price, you can do several different things to lower your price per shirt. You can either choose a different garment and/or color, lower the number of design locations (along with the number of colors per design location), and/or increase the quantity of shirts ordered. One other thing that can lower the price per shirt is choosing a light shirt with dark design colors. This is because it takes more layers of ink to print light colors on dark garments than dark colors on light garments. Finally, 50/50 (Polyester/cotton) blends are highly suggested because they are super comfortable, are less inclined to shrink, and most importantly, cost less money. For the absolute lowest price per shirt, you will undoubtedly want to go with a white 50/50 blend with a one color design on the front!

Shipping

  1. What does shipping cost?

    Free ground shipping is included with each order. All shipments are shipped via UPS. You do, however, have the option to choose expedited shipping for an additional price.

  2. When are orders expected to ship?

    The turnaround time for each order varies. This is because orders consist of two phases: 1) Shirt Design, and 2) Printing.

    The SHIRT DESIGN phase occurs first and the duration depends on how many times you go back and forth with your artist to ensure that the final design is PERFECT. On average, however, the design phase takes between 24 and 48 hours (and our fastest recorded order only took 17 minutes from order process to design approval for printing!!).

    The PRINTING phase does allow for us to provide exact turnarounds. After final approval of artwork, orders are shipping in 5 business days. Highly complex orders or orders with unique garments may require additional printing days, which your Shirt Specialist will immediately share with you.

    National Holidays: CreateMyTee does not ship on the following national holidays:

    • New Years Eve
    • New Years Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving
    • Day after Thanksgiving
    • Christmas Eve
    • Christmas Day
  3. How long does shipping take?

    Standard shipping takes 1-5 days, depending on your ship to address. See our Standard Shipping Delivery Time Map for an estimate of transit time once your order is shipped.

  4. Do we offer rush orders?

    We treat every order as a rush order. Thus, we do not offer rush orders. We can however expedite shipping for an additional cost.

  5. Do we ship to Canada?

    Yes, but via ground only. It is our experience that due to Customs clearance ground shipments are just as fast as Overnight shipments.

  6. Do we ship internationally?

    No, someday though. We do ship to Canada, however. See above answer.

Payment

  1. What credit cards do we accept?

    Currently all major credit cards are accepted, including Visa, MasterCard, American Express and Discover.

  2. How about E-Checks?

    We currently offer the option of paying via an E-Check with a limit of $1,500.

  3. So what is E-check?

    An e-check is a way of paying with your checkbook, but electronically. Upon checking out and choosing E-check, just enter your routing number and checking account #. It’s simple, easy and 100% safe. Plus, it is perfect for organizations which do not have access to a credit card.

  4. Do I have to pay tax if I am exempt or out-of-state (the shipping address is not in located in MI)?

    No, you do not. Customers having their orders shipped to an address outside of Michigan are exempt from paying Michigan sales tax. If you are in Michigan and your purchase should be tax exempt, please let your Shirt Specialist know or contact us and we can make the necessary changes to your order.

  5. What if I place an order and then need to cancel?

    After you give final artwork approval (via approve artwork button in the artwork center), no cancellation can occur. However, if cancellation happens before final approval, you will be responsible for a $25 artwork fee and a 20% garment restocking fee (of order total - prior to any applied discounts).

Screen printing

  1. What is screen printing?

    Screen-printing is a technique that uses a woven mesh to support an ink blocking stencil. The stencil forms open areas of mesh based on your design. The number of screens (stencils) for any design is based on the number of ink colors in your design. To screenprint a tee, the screen is pressed directly to the garment. Next, the ink is transferred onto the garment through the screen by a squeegee that moves across the stencil. This forces ink past the threads of the open ares of the screen and onto the garment. After the shirt is printed, it is placed in an oven and baked at 322 degrees. This makes your image "stick." The final result is your idea on your tee!

  2. Why screen printing?

    There exists a distinct difference between one-offs (printing single shirts) and us. All of the garments we produce are screen printed. We do not use heat transfers, sublimation or direct to garment presses. In screenprinting, ink goes through the shirt and is permanent. Transfers stick on the surface and are likely to peel and crack. Therefore, there is never a quality issue. The results are always the best, guaranteed! Why? Because a screenprinted garment is higher in quality, has a better finished look, and lasts longer than any of the alternatives.

Apparel

  1. What's the biggest difference between garments?

    The simple answer is fabric. If you want a t-shirt that is soft and flexible go with fine jersey, rayon, or ring spun material. If you want a durable, everyday fabric, then 50/50 or 100% cotton are good options.

  2. What brands do you offer?

    Excellent question. You can check out our full line at the CreateMyTee Shop.

  3. Do you carry womens styles?

    We definitely do. Check them out in the women's shop.

Designing

  1. How much authority/freedom do I have over my design?

    You'll have all the authority and all the freedom you can handle! On every CreateMyTee.com order, you work 1-on-1 with a CreateMyTee.com professional artist. Working 1-on-1 with a professional artist allows you to communicate directly with a real person rather than being restricted by a design lab with a stockpile of clipart. This means that the creativity of your designs are limitless, and your shirt will not be printed until you are 100% satisfied with your design! All you have to do is provide input and feedback and we take care of the rest!

  2. Can I upload an image/font?

    If you have an image or a font style you would like to use, simply upload it during the order process or in your order's Artwork Center. If you do not have the actual image or font, simply describe it to your CreateMyTee.com artist, and he or she will bring it to life!

  3. How quickly will I get my proof back?

    After submitting your order, your Shirt Specialist will assign a CreateMyTee professional artist to your order. Within one business day, your artist will upload a proof to your order's Artwork Center. In the case of truly complex designs, it may take longer than one business day for your first proof. Your Shirt Specialist and Artist will let you know if this is the case.

    Once you receive your proof, you may request any changes directly to your artist through your order's Artwork Center. You do not have to approve your design until it is 100% perfect!

  4. Why can't I see a mock-up before I pay?

    Screen-printing is a manual, labor-intensive process. Unfortunately, due to time and cost, it's not possible to create a real-life, physical mockup for orders. However, please feel free to ask your Shirt Specialist or Artist any questions before you send your order to print. They are incredibly knowledgable and dedicated to making sure your order is perfect!

  5. Can I have a telephone conversation with my professional artist if I need to give very specific details?

    Yes! If you'd prefer to use the phone to communicate your idea, simply indicate when you're available and your artist will give you a ring!

  6. Who should I contact if there is a problem with my order?

    If you ever have any questions or concerns regarding your order, please contact your order's Shirt Specialist (found in your order's Artwork Center) or contact CreateMyTee.com via phone or our contact form.