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CreateMyTee

 

Contact Us

Have questions about ordering custom t-shirts and apparel?

Our Location

CreateMyTee
4343 Concourse Drive, Suite 200
Ann Arbor, MI 48108
Fax: (734) 418-1025

Our Hours

Mon-Thu: 9AM-6PM Eastern
Friday: 9AM-5PM Eastern
Sat-Sun: Closed

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Frequently Asked Questions

Designing

  1. Easily! You may submit a free design request to our professional artists or design your t-shirt or apparel in our Creative Studio. Either way, your apparel will not be printed until you are 100% satisfied with your design! All you have to do is provide input and feedback and we take care of the rest.

  2. If you have an image or a font style you would like to use, simply upload it during the order process or in your order's Art Center (after submitting your order). If you do not have the actual image or font, simply describe it to your CreateMyTee artist, and he or she will bring it to life!

  3. After submitting your order, your Project Manager will assign a CreateMyTee professional artist to your order. Within one business day, your artist will post a proof to your order's Art Center. In the case of truly complex designs, it may take longer than one business day for your first proof. Your Project Manager and artist will let you know if this is the case.

    Once you receive your proof, you may request any changes directly to your artist through your order's Art Center. You do not have to approve your design until it is 100% perfect!

  4. Screenprinting is a manual, labor-intensive process. Unfortunately, due to time and cost, it's not viable to create and ship a physical sample for orders. However, please feel free to ask your Project Manager or artist any questions before you send your order to print. They are experts and dedicated to making sure your order is perfect.

  5. Yes! If you'd prefer to use the phone to communicate your idea, simply indicate when you're available and your artist will give you a call.

  6. If you ever have any questions or concerns regarding your order, please contact your order's Project Manager (found in your order's Art Center) or contact us.

Apparel

  1. The simple answer is fabric. If you want a t-shirt that is soft and flexible go with fine jersey, rayon, or ring spun material. If you want a durable, everyday fabric, then 50/50 or 100% cotton are great options.

  2. You may view our most popular t-shirts and other garments by clicking Browse Garments. Overall, we have access to thousands of items, but don't list all of them on our website. Please contact us if you can't find what you're looking for!

Screen printing

  1. Screenprinting is a technique that uses a woven mesh to support an ink blocking stencil. The stencil forms open areas of mesh based on your design. The number of screens (stencils) for any design is based on the number of ink colors in your design. To screenprint a tee, the screen is pressed directly to the garment. Next, the ink is transferred onto the garment through the screen by a squeegee that moves across the stencil. This forces ink past the threads of the open ares of the screen and onto the garment. After the shirt is printed, it is placed in an oven and baked at 322 degrees to cure the ink.

  2. Screenprinting is a time-tested method for creating custom t-shirts and apparel and offers much better quality and longevity than digital printing, heat transfers, and other approaches to placing a design on your custom apparel.

Pricing

  1. YES! And they are instant. Click on Browse Garments, select an item, and click View & Quote to enter your estimated quantity and receive a quote.

  2. The five (5) factors that affect price are:

    1. Type of garment:

      High quality shirts such as Next Level and American Apparel are more expensive than most basic brands like Gildan and Jerzees. You'll notice each garment has a corresponding dollar sign ($). Garments are rated with "$" being the most affordable and "$$$" being the priciest (relative to other items of the same type).

    2. Color of garment:

      White shirts are always the least expensive because they do not go through a dyeing process like a purple, pink, or navy tee does. Finally, heathers, which include all grays, are less expensive than the rest of the color spectrum (excluding white).

    3. Number of art locations:

      Each art location (front, back, sleeve, etc) requires a setup process for printing. The more locations you select, the higher the price.

    4. Number of colors per location:

      Each additional ink color requires a setup process for printing. The more ink colors for a given location, the higher the price.

    5. Quantity of Shirts:

      Simply stated, the more garments in your order, the lower the price per garment as the setup costs for each art location and ink color are divided amongst more garments. As a result, the more you buy the more you'll save.

  3. Keeping in mind what factors affect price (see above), you can do several different things to lower your price per shirt. You can either choose a different garment and/or color, lower the number of art locations (along with the number of colors per art location), and/or increase the quantity of shirts ordered.

    One other choice that can lower the price per shirt is choosing a light shirt with dark design colors. This is because it takes more layers of ink to print light colors on dark garments than dark colors on light garments. Finally, 50/50 (Polyester/cotton) blends are highly suggested because they are super comfortable, are less inclined to shrink, and most importantly, cost less money.

    For the absolute lowest price per shirt, you will want to go with a white, 50/50 blend t-shirt with a one-color design at one location!

Shipping

  1. Free ground shipping is included with each order. All shipments are shipped via UPS. Should need a rush order or expedited shipping, your Project Manager will work with you to find the most cost-effective option.

  2. Because each order consists of two phases (design and printing), the turnaround time for each order can vary.

    The DESIGN phase occurs first and the duration depends on how many times you go back and forth with your artist to ensure that the final design is perfect. On average, however, the design phase takes between 24 and 48 hours (and our fastest recorded order only took 17 minutes from order process to design approval for printing!).

    The PRINTING phase does allow for us to provide exact turnarounds. After final approval of art, orders ship in 5 business days. Highly complex orders or orders with unique garments may require additional printing days, which your Project Manager will immediately share with you.

    National Holidays: CreateMyTee does not ship on the following national holidays:

    • New Years Eve
    • New Years Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving
    • Day after Thanksgiving
    • Christmas Eve
    • Christmas Day
  3. Standard shipping takes 1-5 days, depending on your shipping address. See our Standard Shipping Delivery Time Map for an estimate of transit time once your order is shipped.

  4. Our turnaround time is one of the fastest in the industry, but if you require an even faster delivery, your Project Manager will work with you to determine the best available and most cost-effective options.

  5. Yes, but via ground only. It is our experience with Customs clearance ground shipments are just as fast as Overnight shipments.

  6. Outside the US, we currently only ship to Canada.

Payment

  1. Currently all major credit cards are accepted, including Visa, MasterCard, American Express, and Discover.

  2. We currently offer the option of paying via an e-check with a limit of $1,500. E-check is an electronic payment from your bank account. Upon checking out and choosing E-check, just enter your routing number and checking account #. It’s simple, easy and 100% safe. Plus, it is perfect for organizations without access to a credit card.

  3. No, you do not. Customers having their orders shipped to an address outside of Michigan are exempt from paying Michigan sales tax. If you are in Michigan and your purchase should be tax exempt, please notify your Project Manager, who will obtain the required information to exempt your order from sales tax.

  4. Orders may be canceled up until you approve your final art and check out.